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Welcome to the
2022 Survey of Veteran Enrollees’ Health and Use of Health Care

The 2022 VHASOE survey is now closed. Thank you for your interest.

Completion Guide

  1. 1

    1

    PIN
    Log in using the unique PIN which was included in your invitation letter.

  2. 2

    2

    Select an Answer
    Answer the questions to the best of your ability. There are no right or wrong answers.

  3. 3

    3

    Continue/Previous
    Use the continue or previous button to go between questions.

  4. 4

    4

    Submit
    When you have completed this online form, select “Submit Survey”.


Frequently Asked Questions

What is the Survey of Veteran Enrollees’ Health and Use of Health Care (Survey of Enrollees)?
  • The Survey of Enrollees is a nationwide survey of Veterans enrolled in the VA Health Care system. The survey is conducted every year.
  • More than 42,000 Veterans per year participate in the survey.
  • The survey asks questions about your use of health care, insurance benefits, and your health status.
  • Your answers will help VA improve services and provide better programs for the Veterans who need them. We encourage all Veterans to respond to the survey, including women and Veterans with diverse racial and ethnic backgrounds.
Should I take the survey if I don’t currently use VA Health Care?
  • Yes, we want to hear from you even if you don’t currently use VA Health Care.
How was I selected?
  • You were randomly selected from all Veterans enrolled in the VA Health Care system to participate in this scientific survey.
  • Your responses will represent the experiences of many other Veterans throughout the country.
What are you asking me to do?
  • We are asking you to answer the questions in the Survey of Enrollees – it will take about 20 minutes.
How do I complete the survey?
  • You can complete the survey online by going to the following secure website: http://www.VHASoE.org
  • Once at the website, enter the personal identification number (PIN) listed in your enclosed invitation letter to begin the survey.
  • If you do not want to complete the survey online or do not have a computer, smartphone, or tablet, you can still participate. You will automatically receive a paper survey in the mail within the next few weeks.
Why should I complete the survey?
  • Your responses contribute to the most accurate, up-to-date information about Veterans enrolled in VA Health Care systems.
  • To make sure the results of the survey represent the Veteran population as a whole, it is very important to hear from everyone who was selected including women and Veterans with diverse racial and ethnic backgrounds.
  • Your answers will help to improve VA Health Care services.
What kind of questions are in the survey?
  • The survey includes questions about your health status, health insurance, use of health services, your service history, and demographics (e.g., age, gender).
Will the survey affect my VA benefits?
  • No, the survey will NOT affect your VA benefits. Your VA benefits cannot be reduced or changed because of your answers, or whether or not you complete the survey.
  • Your participation is voluntary.
Who is conducting this survey?
  • The Veterans Health Administration (VHA) Chief Strategy Office is conducting the survey.
  • This office serves as an advisor on VHA policy, strategic planning, and forecasting demand for health care services.
  • Trilogy Federal, LLC, a service-disabled Veteran-owned small business, and its partner Westat, a survey research firm, is under contract to collect data for the survey. www.TrilogyFederal.com www.Westat.com
How will you protect my privacy?
  • VA, Trilogy Federal, and Westat will protect your identity to the fullest extent allowed under the law.
  • Your personal information will be secured in a protected electronic file.
  • Your answers will be combined with answers from other Veterans in the study and secured in a protected electronic file.
  • Your answers will not be connected to your name.
  • Your answers will be identified by a number only.
  • Your personal information will not be put in any report about this survey.

Privacy

  • VA, Trilogy Federal, and Westat will protect your identity to the fullest extent allowed under the law.
  • Your personal information will be secured in a protected electronic file.
  • Your answers will be combined with answers from other Veterans in the study and secured in a protected electronic file.
  • Your answers will not be connected to your name.
  • Your answers will be identified by a number only.
  • Your personal information will not be put in any report about this survey.

Public reporting burden

PAPERWORK REDUCTION ACT INFORMATION: This information is collected according to the clearance requirements of section 3507 of the Paperwork Reduction Act of 1995. No persons are required to respond to a collection of information unless it displays a valid Office of Management and Budget (OMB) control number. The valid OMB control number for this information collection is 2900-0609. The time required to complete this information collection is estimated to average 20 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. The information requested on this survey will be used to help VA assess the health status of Veterans and plan health care services. A response to this survey is voluntary.


Contact

If you have questions about the survey, you can call the Survey of Enrollees Information Line toll-free at 1-888-848-7018. Help Desk staff are available daily from 9 a.m. to 9 p.m. Eastern time.

If you have questions about VA Health Care or VA benefits, please contact MyVA at 1-800-698-2411 or go online at www.va.gov.

If you are a Veteran in crisis or concerned about a Veteran in crisis, please contact the Veterans Crisis Line at 1-800-273-8255 and Press 1, or text 838255 or chat online at VeteransCrisisLine.net.